Refund policy

Refund Policy

Every pearl is unique, and international return shipping is costly, so we handle returns and refunds case by case. Our goal is always a fair solution for you.

Contact us first
Please email us at oceanbulehongkong@gmail.com within 30 days of receiving your order, with your order number and clear photos of the item. Please do not send anything back before we have agreed on a solution — items returned without prior approval cannot be accepted.

Damaged, defective or incorrect items
If your item arrives damaged, defective or not as described, we will make it right with a replacement, a partial refund or a full refund. For lower-value items, we will usually refund you without asking you to send the item back.

Change of mind
For higher-value items, returns may be accepted if the item is unworn, unused and in its original packaging. Return shipping costs are paid by the buyer. Once your return is approved, we will send you the return address and instructions.

Non-returnable items
Custom or made-to-order items and sale items cannot be returned unless they arrive damaged or incorrect.

Refunds
Approved refunds are issued to your original payment method within 10 business days of approval (or of our receiving the returned item, if a return is required). If you have not received your refund after 15 business days, please contact us at oceanbulehongkong@gmail.com.