Shipping policy

Shipping Policy

Thank you for shopping with OCEAN BULE (HK) LIMITED. Here is everything you need to know about how we ship your order.

Where we ship from
All orders are dispatched from our pearl workshop in Zhuji, Zhejiang, China — the heart of China's freshwater pearl industry.

Where we ship to
We currently ship to the United States, Singapore, Malaysia, Hong Kong, Japan, Thailand and Vietnam.

Processing time
Orders are processed within 1–3 business days after payment is confirmed. We do not ship on weekends or public holidays. If your order is delayed, we will let you know by email.

Shipping time
- United States: 7–15 business days
- Singapore, Malaysia and other Asia-Pacific destinations: 5–10 business days
Shipping times are estimates and may vary because of customs processing, carrier delays or peak seasons.

Shipping rates
- Asia-Pacific (Singapore, Malaysia, Hong Kong, Japan, Thailand, Vietnam): US$9.90 per order, free shipping on orders of US$199 or more
- United States: US$12.99 per order, free shipping on orders of US$299 or more

Customs, duties and taxes
United States: orders are shipped Delivered Duty Paid (DDP). Import duties and taxes are prepaid by us, so there is nothing extra to pay on delivery.
Other destinations: orders may be subject to import duties or taxes charged by the destination country. Where applicable, these are the buyer's responsibility.

Order tracking
When your order ships, you will receive an email with a tracking number so you can follow your parcel on the carrier's website.

Delays and issues
We are not responsible for delays caused by customs, natural disasters or other circumstances beyond our control. If your order has not arrived within the estimated time, please contact us at oceanbulehongkong@gmail.com.

Country/region

Shipping policy